Privacy Policy

1. Background
Corpus Transformation Services (Corpus or the Company) is a leading Australian transformation services firm.

2. Our Commitment To Privacy
This Privacy Policy relates to Corpus. We recognise an individual’s right to privacy and understand that the protection and confidentiality of your personal information is important to you.

We have practices in place to comply with the 13 Australian Privacy Principles set out in The Privacy Act 1988 (Cth) (Privacy Act). These principles govern how organisations handle personal information. This Privacy Policy outlines the types of personal information we collect, how that information is collected, used, stored, and protected and to whom we may disclose personal information.

The Types of Personal Information We Collect
Personal information is information or an opinion about an identified, or reasonably identifiable individual.

The types of personal information that we may collect about you can include your name, contact details (such as your address and telephone number), date of birth, identification, individual investment details, bank account information and tax file number.

The Corporations Act 2001 (Cth) requires and authorises us to collect personal information in certain circumstances, and this may include name, address and date of birth.

4. Personal Information Security
We regard the security of your personal information as a priority and we have a number of physical and electronic protection measures in place. Depending on the circumstances, this may include system access controls, building security, network firewalls and steps to ensure that our agents and third parties (e.g.: consultants and advisors) keep your personal information confidential and use it only for the purposes for which they, and Corpus are authorised.

5. For What Purposes Do we Collect, Hold, Use and Disclose

Your Personal Information?
We collect, use, hold and disclose your personal information for the purpose of providing you with our services. Collection of your personal information allows us to identify you and assess your application for services. Our purposes for handling personal information also include:

• Verifying your identity and information;
• Communicating with you about the product or service;
• Maintaining and updating our records;
• Managing our relationship with you;
• Providing you with information about our products, services, and business development over time;
• Facilitating our internal business operations, including fulfilment of our legal and compliance obligations; and
• Facilitating any sale or potential sale of our business.

We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you.

6. How Do We Collect Your Personal Information?
We collect most personal information directly from you. For example, we will collect your personal information when you get in touch with us or when we communicate with you either in writing, by phone or in person.

Sometimes we collect personal information about you from other people or organisations (e.g. Linkedin), including for purposes related to verifying your identity. For example, we may collect personal information about you from:

• other organisations, who jointly with us, provide products to you;
• trusted third party service providers that assist us to meet our statutory obligations
publicly available sources; and
• the parties to whom we disclose personal information as set out below.

7. Disclosure Of Your Personal Information
We may disclose personal information to:

• our staff;
• our professional advisors including financial advisors, legal advisors, auditors and consultants;
• our agents, contractors and external service providers;
• Authorised Representatives who sell products on our behalf;
• Responsible Managers of our products and services for compliance purposes;
• other organisations, who jointly with us, provide products or services to you;
• your representatives (including your legal or financial adviser, accountant, trustee, or attorney); and
• fraud bureaus or other organisations to identify, investigate or prevent fraud or other misconduct.

We may also disclose your personal information to service providers.

From time to time some of our service providers or contractors may be based in other countries such as in the United States.

8. Accessing Or Correcting Your Personal Information
You may contact us to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date.

We will need to verify your identity before giving you access to, or correcting your information.

In certain circumstances, we may not be able to correct or provide you with access to your information. In these circumstances, we will write to you to explain and provide the reasons as to why access cannot be granted.

We take all reasonable precautions to ensure that the personal information that we collect, use and disclose is accurate, complete and current. We require that you advise us if there are any errors in your personal information and that you update us on any changes to your personal information such as changes of name, address or bank account details.

If we receive a request to update your personal information we will undertake the following identification verification procedure:

If the request is received in writing, we will contact the nominated contact person for the client as per our records to verify that the written request was authorised by the client. We will do this even if the written request appears to have come from the client directly. Once we receive verbal confirmation from the nominated contact person, we will respond to the request accordingly.

If the request is received verbally, but not from the nominated contact person for the client, we will contact the nominated contact person to verify that the verbal request is authorised by the client.

Only once the relevant process outlined above has taken place, will we proceed to update our client records.

9. Resolving Your Privacy Concerns & Complaints

If you have a query or a complaint regarding your personal information, please contact us (contact details provided below).

We will acknowledge your complaint within 10 business days of receipt of your complaint. We will inform you if we need any further information from you to resolve your complaint. We aim to resolve complaints as quickly as possible.

If a complaint remains unresolved, you may apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. The Commissioner may be contacted on the privacy hotline: 1300 363 992.

Contact details
If you have any questions about this Privacy Statement, or wish to make a complaint about how we have handled your personal information, please contact the Privacy Officer:


Address: Corpus Transformation Services

Level 5, 68 Harrington Street, Sydney, 2000, Australia

Last Review Date: Aug 2020